Frequently Asked Questions (FAQ)
General Questions
What is Pure Tatva?
Pure Tatva is your trusted source for premium health, wellness, skincare, and home care products. We are committed to providing high-quality, effective products that support your well-being and lifestyle.
How can I contact Pure Tatva?
You can reach us through our Contact Us page or email us at marketing@puretatva.co.in. We're here to help!
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods through Razorpay, including credit/debit cards, UPI, net banking, and digital wallets like Google Pay, PhonePe, and Paytm.
Is it safe to shop on your website?
Yes! Your payment information is completely secure. We use Razorpay's encrypted payment gateway to protect your data.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and makes future purchases faster.
Shipping & Delivery
Where do you ship?
Currently, we ship across India. We're working on expanding to international locations soon!
How long does delivery take?
Delivery typically takes 5-7 business days depending on your location. You'll receive tracking information once your order ships.
What are the shipping charges?
Shipping charges vary based on your location and order value. You'll see the exact shipping cost at checkout before completing your purchase.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
Products & Usage
Are your products safe to use?
Yes, all Pure Tatva products are formulated with quality ingredients and are safe for use as directed. If you have specific allergies or medical conditions, please consult your healthcare provider before use.
How should I store supplements and skincare products?
Store supplements in a cool, dry place away from direct sunlight. Keep skincare products in a cool environment and ensure lids are tightly closed after use.
What is the shelf life of your products?
Each product has a manufacturing date and expiry date printed on the packaging. Typically, supplements last 18-24 months, and skincare products last 12-18 months from the manufacturing date.
Can I use multiple supplements together?
While our supplements are generally safe to use together, we recommend consulting with a healthcare professional before combining multiple supplements, especially if you're taking medications.
Are your products suitable for vegetarians/vegans?
Product-specific dietary information is listed on each product page. Please check individual product descriptions for details.
Returns & Refunds
What is your return policy?
Please refer to our Return Policy page for detailed information about returns, exchanges, and refunds.
Can I return opened products?
For hygiene and safety reasons, we cannot accept returns of opened personal care, skincare, or supplement products unless they are defective or damaged.
What if I receive a damaged or wrong product?
We sincerely apologize if this happens! Please contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund immediately.
Health & Wellness Supplements
How should I take the supplements?
Dosage instructions are provided on each product label. Generally, supplements should be taken with water after meals unless otherwise specified.
Are there any side effects?
Our supplements are made with natural ingredients and are generally well-tolerated. However, individual reactions may vary. Discontinue use and consult a doctor if you experience any adverse effects.
Can pregnant or nursing women use these products?
If you are pregnant, nursing, or have any medical conditions, please consult your healthcare provider before using any supplements or skincare products.
Skincare Products
How do I choose the right skincare products for my skin type?
Each product page includes information about suitable skin types. If you need personalized recommendations, feel free to contact us!
Can I use multiple skincare products together?
Yes! For best results, follow this routine: Cleanser → Toner (if applicable) → Treatment (like Anti Acne Gel) → Moisturizer → Sunscreen (daytime only).
How long before I see results?
Results vary by product and individual skin type. Generally, you may notice improvements within 2-4 weeks of consistent use.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us. Our team is happy to help!